# AI Concierge

> Run campus tours, admissions events and orientation in Unifuse: create events, import or add registrants, keep an itinerary, track check-ins and report on attendance.

Source: https://docs.unifuse.ai/enrollment/ai-concierge/

**Enrollment → AI Concierge** manages daily tours, admissions events and orientation
sessions and the people registered for them. Your CRM stays the system of record; import its
list here.

## Before you start

- You need *view events* to see events and *manage events* to create or change them.

## Create an event

1. Select **New event**.
2. Enter the **Event name**, choose the **Kind** (Daily tour, Admissions event or
   Orientation), set the **Date**, **Starts** and **Ends** times, the **Location** and a
   **Description**.
3. Select **Create event**.

## The events list

The hero shows what is happening now or next, with **Open event**. Cards count upcoming, live,
registrants and completed events. The table filters by All, Upcoming, Live now and Completed
and shows each event's kind, lifecycle, registrations and check-ins.

## An event

- Cards for Registered, Checked in, Cancelled and No-show.
- **Registrants**: **Import CSV** (columns for first name, last name or name, email, phone,
  major, term and ID; rows already on the event are skipped and the result is reported), or
  add one by hand with **First name** (required), **Last name**, **Email** and **Phone**.
  Each registrant has a status of Registered, Checked in, Cancelled or No-show, and can be
  removed.
- **Itinerary**: stops with a time, name and location. **Add stop**, then **Save itinerary**.
- **Questions needing a person** opens the Review Queue for questions visitors asked the
  assistant about the event.
- **Delete event**.

## Reporting

**Reporting** shows events, registrants, check-ins and no-shows overall and by event, with
**Export CSV**. The export contains counts only, no personal data.

## Related

- [Review Queue](/student-success/review-queue/)